The website https://onehat.in along with the corresponding mobile application (”1Hat”, “OneHat”, “Application”, “Website”, “us” or “we”). The Application and the Website are managed and operated by 1HAT TECHNOLOGY INDIA PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at Old No. 11B, New No. 20, Pavadai Street, Erode – 638001, Tamil Nadu, India (“we”, “Company”, “1hat”, “us” or “our”).

 

The terms and conditions as set out herein (“Terms”) constitute an entire agreement between the Company and a natural or legal person who accesses and/or uses the Application in any manner (“you” or “your”).

 

The Application manages medical prescriptions and facilitates medicine delivery, sold by partnered pharmacies through their licensed premises (“Products”). The Application also provides a set of professional features for authorised medical practitioners via the Doctor App module (defined below).

 

By using the Application, you expressly agree to be bound by the Terms. If you do not agree with any of the Terms, please refrain from using the Application. Please note that your usage of the Application, the Products, offers or promotions in relation to the Products and the Services (defined below) as may be provided by us or our affiliates or third parties, shall be governed by these Terms and such other terms that may be applicable (“Additional Terms”). If these Terms are inconsistent with any Additional Terms, the Additional Terms will supersede to the extent of the Additional Terms are applicable.

 

This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

Any individual who can enter into legally binding contracts as per the Indian Contract Act, 1872, i.e., individuals who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access the Application.

 

Note on minors (under 18): Health records for a person under 18 may be created and processed only when the treating doctor confirms that a parent or legal guardian has provided consent. Access to such records on the Patient App must be operated by or expressly authorised by the parent/guardian.

 

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GENERAL

 

1.1. Your access, or otherwise any usage of the Application means you agree to these Terms read with all the policies that may be available on the Application and Website (collectively, the “Agreement”).

 

1.2. Services. “Services” include (i) ordering, payment and delivery coordination of Products; (ii) patient health-record viewing and sharing; and (iii) professional tools for doctors, including adding patient details, recording consultations (with consent), generating and reviewing AI-assisted summaries, and sharing records with patients via WhatsApp or the Patient App.

 

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REGISTRATION OF YOUR ACCOUNT

 

2.1 Patient/App Registration. To access or use the Application you must set up an account by providing information as prompted on the sign-up page (which may include your name, gender, mobile number, address and such other details relevant for placing orders). You can access your 1hat account using a one-time code sent to your mobile number. Your credentials and phone number are “Account Information”.

 

2.2. You are solely authorized to operate the account created by you. You are responsible for maintaining the confidentiality of your Account Information and for all actions under your account.

 

2.3. You will: (a) immediately inform us of any unauthorised use or security breach of your account; and (b) ensure that you log out at the end of each session. You may be held responsible for losses incurred by the Company or any other user due to unauthorised use resulting from your failure to keep Account Information secure. We may refuse access, terminate or suspend accounts, remove or edit content at any time without notice.

 

2.4. We monitor accounts to prevent fraud. Users with multiple accounts or misusing referral/offer programs may face legal action and recovery of costs. We may suspend/delete such accounts and cancel orders without liability; this does not absolve you of any liability.

 

2.5 Doctor App (Professional Users).

(a) Eligibility & Onboarding. Access is restricted to authorised medical practitioners. Accounts are created manually by 1hat post verification of identity and credentials.

(b) Responsibility. Doctors are responsible for all actions taken using their professional account and must maintain strict confidentiality of credentials.

(c) Clinic Staff. Where permitted, a doctor may authorise specific clinic staff to assist; the doctor remains responsible for such actions.

(d) Suspension. 1hat may suspend/disable professional access to protect patient privacy, for suspected misuse, or breach of these Terms.

 

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COMMUNICATION AND UNSUBSCRIPTION

 

3.1. After registration, you may receive SMS/email/push notifications relating to your account and transactions.

 

3.2. You consent to receive communications (including marketing/promotional messages) related to transactions or Services. By registering and/or verifying your contact number, you explicitly consent to receive such communications from us and/or our authorised representatives.

 

3.3. While we endeavour to send notifications and reminders promptly, we cannot guarantee delivery and are not liable for any failures or delays.

 

3.4. You can unsubscribe/opt-out from marketing/promotional communications at any time by following the instructions in such communications.

 

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USER WARRANTIES AND RESTRICTIONS

 

4.1. You represent and warrant that:

(a) your use will not violate any applicable law/regulation;

(b) all information submitted is true, accurate and lawful;

(c) your use does not breach Application policies and will not cause injury to any person or entity. False or inaccurate information may lead to rejection, order cancellation, and/or restriction of access without prior intimation. You agree to indemnify the Company and its affiliates for third-party claims arising therefrom.

 

4.2. You will use the Application only for lawful purposes and as envisaged by the Services. You have a limited licence to access and use the Application for availing the Services.

 

4.3. Your use is restricted to personal use only; you will not use any portion of the Application or Services for resale or commercial purpose (other than a doctor’s authorised professional use under 2.5).

 

4.4. You will not:

4.4.1 use spiders, robots, avatars, worms, time bombs or similar mechanisms to navigate/search the Application;

4.4.2 make false or malicious statements against the Product, Application or Company;

4.4.3 upload/transmit files with viruses or harmful components or disrupt networks;

4.4.4 introduce trojans/viruses/bots or scrape the Application;

4.4.5 probe/scan/test our systems or tamper with security;

4.4.6 hack or introduce malicious software;

4.4.7 engage in flaming, spamming, flooding, trolling, phishing, griefing.

 

4.5. You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing information that:

4.5.1 belongs to another person without rights;

4.5.2 is harmful, harassing, defamatory, obscene, pornographic, paedophilic, invasive of privacy, hateful, or relates to/encourages money laundering or gambling;

4.5.3 harms minors in any way;

4.5.4 infringes IP rights;

4.5.5 violates any law;

4.5.6 deceives/misleads or is grossly offensive/menacing;

4.5.7 impersonates/defames another person;

4.5.8 contains code intended to interrupt/destroy/limit functionality.

 

4.6 Doctor App – Additional Duties.

(a) Consent to Record. You will record consultations only after obtaining explicit consent from the patient; for under-18s, consent must be obtained from a parent or legal guardian.

(b) Clinical Judgment. AI-assisted transcription/summaries may contain errors. You are solely responsible for reviewing and approving summaries and for any information shared with patients. The Application is an assistive tool and not a substitute for clinical judgment.

(c) Sharing. Records may be shared with patients via WhatsApp or the Patient App only in accordance with consent and applicable law/ethics.

(d) Scope of Use. You will not upload or process content you are not authorised to process or that violates patient confidentiality.

 

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ACCESS OUTSIDE THE REPUBLIC OF INDIA

 

5.1. We make no representation that content is appropriate outside India. Users accessing from outside India do so at their own risk and must comply with local laws. These Terms are not a solicitation where prohibited.

 

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DISCLAIMER

 

PRODUCTS

 

6.1. We provide an e-commerce interface to purchase Products or avail third-party services.

 

6.2. Manufacturers are responsible for compliance relating to manufacturing, labelling and mandatory declarations under applicable law (including the Legal Metrology Act, Drugs and Cosmetics Act, Food Safety and Standards Act, Drugs and Magic Remedies Act, and rules thereunder).

 

6.3. Visual representations (images/videos/graphics) are illustrative; we do not guarantee exact accuracy.

 

6.4. Third-party services (e.g., doctor/diagnostic bookings, if provided) are offered by third parties. We do not guarantee correctness/completeness/accuracy and are not liable for their acts/omissions. Seek emergency care/follow-ups as required.

 

6.5. Communication between you and third-party providers is a separate transaction; liability lies between you and such third parties.

 

6.6. Products and third-party services are provided on an “as is” basis. We disclaim warranties of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness for a particular purpose/consumption, and availability.

 

DOCTOR APP (Professional Features)

 

6.7. The Doctor App provides assistive documentation and patient-communication tools: adding patient details, recording consultations (with consent), viewing AI-assisted summaries, and sharing records with patients. The doctor remains solely responsible for all clinical decisions, accuracy of records, and communications. We do not provide medical advice.

 

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PRESCRIPTION MEDICATION POLICY

 

7.1. Prescription medicines (“Prescription Drugs”) require a valid prescription issued by a medical practitioner. You must upload/email a legible copy. Orders will not be processed without a valid prescription; discrepancies may lead to cancellation. We dispense only quantities corresponding to the prescription.

 

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CONTENT ON THE APPLICATION

 

8.1. All information, content, material, text, graphics, images, logos, button icons, software code, interface, design and their arrangement on the Application are the property of the Company or its affiliates (“Company Content”) and protected by law. All trademarks, service marks, trade names and trade secrets related to the Application are proprietary to the Company.

 

8.2. Third-party logos, trade names, trademarks displayed are used under licence and belong to their respective owners.

 

8.3. No Company Content may be copied, reproduced, republished, duplicated, sold, resold, uploaded, posted, transmitted, distributed or otherwise exploited without our express written permission. You will not frame/enclose any trademark, logo, or proprietary information of the Company or its affiliates without consent. You may not use meta tags/“hidden text” utilising our names or trademarks without consent. Unauthorised use terminates permissions granted in these Terms.

 

8.4 Doctor App – Medical Data & IP. Doctors retain ownership of consultation content and notes they author. By using the Doctor App, you grant the Company a limited, revocable, non-exclusive licence to store, process, encrypt, transmit and display such data solely to provide the Services (including sharing with the patient on the doctor’s instruction).

 

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LICENSE AND USE OF YOUR CONTENT

 

9.1. Your use of the Application, the Services, and access to the Company Content is subject to a limited, revocable and non-exclusive licence granted upon registration. You will use the Application solely for identifying Products, carrying out purchases/returns/refunds for personal use (and for doctors, authorised professional use of the Doctor App).

 

9.2. The licence does not include: (a) resale of Products or commercial use of the Application/Company Content; (b) collection/use of listings, descriptions, or prices; (c) use beyond what these Terms contemplate; (d) downloading/copying Account Information; (e) data mining/robots/similar tools to extract parts of the Application; (f) creating/publishing your own database featuring parts of the Application.

 

9.3. You grant the Company a royalty-free, perpetual, irrevocable, non-exclusive right and licence to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, and display worldwide any material (e.g., feedback, comments, ideas or suggestions) posted or submitted by you through the Application, for the full term of any rights that may exist in such content. You agree to perform further acts necessary to perfect such rights upon our request.

 

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INDEMNIFICATION AND LIMITATION OF LIABILITY

 

10.1. Indemnity. You agree to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third-party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Application, violation of these Terms, or infringement of any intellectual property or other rights.

 

10.2. Doctor App Allocation. To the maximum extent permitted by law, the Company is not liable for: (i) any diagnosis, treatment decision, or clinical outcome; (ii) inaccuracies/omissions in speech-to-text or AI summaries; (iii) outages/failures of networks or third-party services (including WhatsApp).

 

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OUR CONTRACT OF SALE

 

11.1. Listings are an invitation to offer; your order is an offer.

 

11.2. You will receive an Order Confirmation acknowledging receipt; it is not our acceptance.

 

11.3. We accept your offer and conclude the contract of sale when the Product is shipped/dispatched and a Shipment/Dispatch Confirmation is sent. We may refuse/cancel any order at our discretion prior to dispatch.

 

11.4. If dispatched in multiple packages, separate Shipment Confirmations may issue; each forms a separate contract for the corresponding items.

 

11.5. Communications will be sent to your registered contact details. Keep them updated. We may send reminders/notifications regarding deliveries; we are not liable for any failure/delay in sending such notifications.

 

11.6. We dispense Products only in quantities corresponding to the prescription.

 

11.7. All orders are subject to availability, our acceptance, and your continued adherence to these Terms.

 

11.8. You authorise us to provide declarations to authorities that Products ordered are for personal, non-commercial use.

 

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RETURN AND REFUND

 

12.1. Please review the Cancellation, Returns and Refund Policy available on the Website; it applies to Products availed from us (note that certain categories, including many medicines, may be non-returnable under law/safety norms).

 

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PRODUCT AVAILABILITY

 

13.1. Availability information is shown on Product pages. Dispatch estimates are indicative and not guaranteed. If Products are unavailable or out of stock after ordering, we will inform you by email/SMS.

 

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PRODUCT PRICING

 

14.1. Prices are in Indian Rupees and inclusive of applicable taxes.

 

14.2. Cart prices reflect the most recent price shown on the Product page and may change until checkout.

 

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LICENSES

 

15.1. You are responsible for obtaining any licences/permissions required under applicable law to use/purchase/possess certain Products.

 

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LIMITATION OF LIABILITY

 

16.1. In no event shall our aggregate liability extend beyond the amounts charged from you for the purchase under which such liability arises. We are not responsible for business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or other indirect/consequential losses not reasonably foreseeable when a sale contract was formed.

 

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MISCELLANEOUS

 

17.1 FORCE MAJEURE. We are not responsible for delays/failures caused by events beyond reasonable control (including acts of God, government actions, network outages, cyber incidents).

 

17.2 WAIVER. No waiver is effective unless in writing and signed by us. A waiver of one breach is not a waiver of subsequent breaches.

 

17.3 SEVERABILITY. If any provision is held unenforceable, it shall be excluded and the remainder enforced. The unenforceable provision shall be interpreted to best achieve its intent within applicable law.

 

17.4 AMENDMENT. We may update these Terms without advance notice. Please review regularly. Your continued use constitutes acceptance of the current Terms.

 

17.5 OTHERS.

17.5.1 You must also comply with applicable third-party terms (e.g., bank offers, brand promotions). We are not liable for transactions between you and such third parties.

17.5.2 These Terms supersede all prior oral/written terms for use of the Application/Website. Rights and liabilities with respect to any Services are limited to these Terms.

 

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GOVERNING LAW AND DISPUTE RESOLUTION

 

18.1. All disputes/claims arising out of these Terms in relation to transactions on the Application are governed by the laws of India and are subject to the exclusive jurisdiction of the competent courts of Chennai, Tamil Nadu.

 

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CONTACT

 

1HAT TECHNOLOGY INDIA PRIVATE LIMITED

Old No. 11B, New No. 20, Pavadai Street, Erode – 638001, Tamil Nadu, INDIA

Email: support@1hat.in